How to select a TechnologyOne implementation partner
2nd December 2024

TechnologyOnes ERP platform has the potential to revolutionise your organisation’s operations, streamline processes and enhance efficiency like never before… but only if it’s implemented by the right partner. Selecting a partner who understands your unique needs, your business, your people and processes and who can navigate the complexities of TechnologyOne implementations crucial for maximising its benefits. Here are some key steps to getting it right:

1. Find your cultural match

While technical skills are critical, the cultural fit between your organisation and the implementation partner is equally important. Nick Doyle, a veteran in enterprise software consulting as well as Director of the Avec Enterprise Applications & Transformation Practice, emphasises that “you want a partner who can integrate seamlessly with your team.” Consider dating them first with some small engagements to gauge how well potential partners align with your organisation’s and team’s values and communication styles.

2. Push on problem solving

Every implementation will face its challenges. Kat Lambert, Avec General Manager- Local Government, advises that assessing how a partner approaches problem-solving is crucial. “Inquire about specific challenges they’ve encountered in previous implementations and the strategies they used to address them,” she suggests. Look for partners who demonstrate resilience and innovative thinking, as they will be better equipped to navigate unexpected hurdles.

3. Knowing me, knowing you

Every organisation has unique needs. Partners who take the time to understand your specific requirements can provide more effective solutions. Nick Doyle states, “A partner’s ability to conduct a deep analysis of your business will ensure they can truly meet your needs.” Ensure that your potential partner offers a thorough analysis of your current systems and can provide thought leadership to design a solution that integrates smoothly with your future state processes and architecture.

4. Industry experience goes a long way

A partner with industry-specific experience can provide valuable insights and strategies tailored to your sector. “Understanding the nuances of your industry allows for more effective implementation and change management,” notes Kat Lambert. When reviewing potential partners, assess their familiarity with your industry and ask for relevant case studies that demonstrate their expertise.

5. The devil is in the delivery

The ability to deliver is essential for successful implementation. Nick Doyle emphasises, “70% of technology projects fail. So, it’s hugely important to make sure your partner can deliver.” Evaluate potential partners’ track records in delivering projects on time and within budget. Ask for examples of past implementations where they successfully met client expectations and discuss how they handle any deviations from the plan.  Always ask for a fully resourced project plan.

6. Check references

References can provide insight into a partner’s reliability and effectiveness. However, going beyond surface-level testimonials can yield richer insights. Kat Lambert recommends asking specific questions about previous clients’ experiences: “What was the partner’s approach to communication? How did they handle challenges?” Understanding their past relationships can help you gauge how they will interact with your team.

7. Take a long-term view

The journey doesn’t end with implementation. Continuous support is vital for maximising your TechOne investment. Nick Doyle stresses the importance of asking, “What does their support structure look like after the initial rollout, and what are we doing now to ensure the structure is in place and ready for Go Live?” Seek partners who are committed to providing ongoing training and support, ensuring your team is equipped to fully utilise the system.

So, where do we come in?

Choosing the right TechOne implementation partner is more than just a technical selection; it’s about finding an ally that understands your unique needs and goals. With the right partner, your implementation can lead to significant efficiencies and cost savings, transforming your technology landscape into a strategic advantage. Reach out to the Avec team today to discover how we can be your trusted TechnologyOne implementation partner.

Follow us on social

Get in touch