Bringing structure to chaos: how dedicated project management transformed governance and stakeholder relations

Transforming insurance claims management

The challenge The client was facing several issues within their existing claims process including: Excessive idle time per team member High volumes of reworked claims. Frequent back-and-forth handoffs between employees. Capacity constraints, as measured by throughput....
Automating reconciliation processes

Automating reconciliation processes

The challenge A leading salary packaging provider in Australia was experiencing significant challenges with their reconciliation process, stemming from the manual execution of critical high-volume tasks by skilled individuals. This led to human error, scalability...