The challenge:
A NSW emergency services agency was facing significant challenges due to the absence of a dedicated project manager for their program of work. Without a clear point of leadership, project management responsibilities were handled informally by various team members, which led to inconsistent project governance and difficulties in managing stakeholder relationships.
The lack of structure also led to operational priorities being overlooked, creating friction between key stakeholders. The ad-hoc approach placed pressure on the stakeholders themselves, which often resulted in a volatile and counterproductive relationship between the project sponsor and the project team.
The difference:
Avec stepped in to provide the much-needed structure and consistency in project management. By assigning a dedicated project manager, we introduced robust project governance processes and ensured transparent, open communication across all levels. This approach helped to align expectations between the project team, vendors, and stakeholders, fostering collaboration rather than conflict.
Through regular updates, stakeholder engagement, and a collaborative approach, we were able to support senior stakeholders in managing both their priorities and expectations effectively.
The solution:
Avec implemented a project management strategy focused on:
- Consistent governance and reporting.
- Transparent communication with stakeholders and vendors.
- Collaborative vendor management to ensure alignment with project goals.
The result:
Avec’s involvement led to marked improvements across multiple areas:
- Enhanced report content and delivery, providing clearer insights into project performance.
- Improved collaboration and stakeholder satisfaction, reducing friction and fostering a more productive working environment.
- Stronger relationships between the client, stakeholders, and vendors, resulting in smoother project execution and better overall performance.