The challenge:

Our customer faced significant resource challenges within their Enterprise Applications Team due to the involvement of team members in new project initiatives. These projects often impacted the team’s capacity to manage day-to-day operations and support the business effectively.  Additionally, some of these projects required direct involvement with their TechnologyOne environment, necessitating specialised expertise that was not always readily available within the team. This dual challenge of reduced capacity and the need for specialised skills created a strain on the team’s ability to maintain their regular operations while also supporting project-specific requirements.

The solution:

To address these challenges, the customer partnered with Avec to provide necessary support by providing specialised TechnologyOne expertise to manage TechnologyOne application support and changes required as well as assist deliver numerous enhancements and project support. This includes handling day-to-day user maintenance, application access and security, issue triage resolution and end user support within their TechnologyOne environment. By leveraging Avec’s proficiency and having access to multiple resources across all TechnologyOne products, the customer was able to fill the expertise gap and ensure that their Enterprise Application Team could continue to function efficiently and effectively. Additionally, Avec provided the extra coverage needed to maintain day-to-day operations, preventing the team from becoming overwhelmed by the additional project-related demands.

The results:

With Avec’s support, the customer could continue to meet their Key Performance Indicators (KPIs) within the Enterprise Application Team. The TechnologyOne expertise provided by Avec ensured that the necessary TechnologyOne support is available to their end users to keep their operations flowing by maintaining the stability and efficiency of their day-to-day operations, while also advancing their new project goals. The successful integration of Avec’s services enabled them to manage their capacity challenges and expertise requirements, ultimately contributing to the overall ongoing success of their Enterprise Application Team.