The challenge

A major airline faced the challenge of streamlining its IT operations and automating various processes to enhance efficiency and productivity. The airline sought to improve its steady-state operations, migrate to the cloud, remediate existing production automations, clean up Personally Identifiable Information (PI) from production automations, and establish a customer engagement framework. The complexity of these tasks required a comprehensive approach and the expertise of an experienced automation services provider.

The solution

The Avec team undertook the task of assisting the airline in addressing these challenges. The solution involved a multi-faceted approach to meet the specific requirements outlined in the Statement of Work (SOW).

• Steady State Operations: Avec’s resources were responsible for process discovery, automation delivery, and production support activities. They identified candidates for automation, developed and deployed automations, and managed day-to-day operations activities. The measure of success was to ensure consistent adherence to the Delivery Framework and Ways of Working, and that SLAs were being met for day-to-day operations.
• Cloud Migration: After the cloud platform implementation, the Avec team created a process migration plan, utilised UiPath Cloud Migration Tool, and Orchestrator Manager to accelerate process migration. They also utilised UiPath Test Suite for regression testing and performed manual QA and UAT as applicable. The measure of success was to ensure that processes were successfully migrated to the new platform in accordance with the airline’s requirements and standards.

• Remediation: The Avec team remediated the current production automations in five phases, focusing on areas such as production automations in non-prod, automations with manual handling requirements, non-faulting automations, network share libraries, and license optimisation. The measure of success was to ensure that the impacted automations were deployed to production with the relevant issues confirmed as resolved.
• PI Clean Up: The focus was on removing and masking PI used and logged in several production automations, followed by testing and redeployment of the automations. The measure of success was to ensure that the identified processes had the relevant pieces of PI stripped out/masked and redeployed to production.
• Business Re-engagement: This phase focused on reengaging with the business stakeholder group, establishing a customer engagement framework, and consolidating Res Accounts automation footprint. The measure of success was to have the engagement framework finalised, agreed, and in use with the business stakeholder group, and the Res Accounts overall solution redeployed to production.
• Program Health Check: Avec conducted a comprehensive UiPath program health check involving a systematic assessment of key components and processes within the UiPath ecosystem. This included a structured examination of robot performance, workflow efficiency, infrastructure health, and adherence to best practices. The measure of success was the presentation of two six-monthly recommendations reports within the term of the SOW in accordance with the airline’s requirements and standards.

The result

Utilising Avec’s unique blend of capacity and capability throughout the engagement, Avec was able to successfully remediate processes, complete the airline’s migration to the Cloud, and improve operational automation process efficiency. Avec’s dedication to excellence and collaborative approach has played a key role in the ongoing success of the airline’s Centre of Excellence, solidifying Avec’s position as a reliable partner in automation outcomes.